Access to GrantHub

  1. What type of email clients do you support?

    GrantHub is not integrated with, or limited to a particular type of email client. GrantHub will send welcome and...

  2. Where can I learn more about what GrantStation can do?

    GrantStation is a partner featured in the 'Resources' area of GrantHub. GrantStation offers online access to a comprehensive set of...

  3. How secure is your payment system?

    GrantHub is PCI compliant because we do not store credit card information in our databases. We utilize Stripe as...

  4. What happens if two different users are editing the same Opportunity or Task?

    If two users are working on the same Opportunity concurrently, the changes made to the Opportunity that will save...

  5. What is GrantHub's security and hosting policy?

    Because GrantHub hosts client data, building our application upon a reliable and secure hosting service is absolutely critical to...

  6. Why am I not receiving emails from GrantHub for tasks and deadlines?

    There are many reasons you and your team may not be receiving User activation emails and task/deadline emails.  First...

  7. Will I receive a receipt for my GrantHub subscription?

    When you are ready to purchase GrantHub you can put your credit card in on the subscription and billing...

  8. What are the terms and conditions for GrantHub?

    The terms, conditions and hosting agreement for GrantHub can be found: https://grantseekers.foundant.com/terms-and-conditions/

  9. My user didn't get their new user registration email. Can I resend it? How can they log in and set their password?

    The administrator is the only user that has access to resend the user activation email. Log into GrantHub, go...

  10. User Roles and User Permissions

    What types of User Roles and User Permissions are available in GrantHub? *The standard subscription to GrantHub includes 35...

  11. How do I enter or update my credit card information?

    To update your credit card information, follow these easy steps! 1. Click on the top right-hand button that says,...

  12. What are the System Requirements and supported browsers for GrantHub?

    System Requirements for using GrantHub GrantHub is a 100% Software as a Service (SaaS) online application compatible with PC,...

  13. I'm new to my Organization and GrantHub, what is the best way to get acquainted with my Organization's information?

    Welcome to GrantHub and congratulations on your new position! We know there are a lot of things to learn...

  14. How do I contact GrantHub Support?

    Our Support hours are Monday-Friday from 7 am to 6 pm Mountain Time. There are 4 different ways you...

  15. Do you have an integration with any financial or donor management systems?

    At this time we do not have any specific APIs or integrations with other fundraising or accounting systems.  However,...

  16. How do I find out what my username is to log in for GrantHub?

    If you are the GrantHub Administrator, your username is the email address you entered during registration. Otherwise, you should...

  17. How do I change the Administrator?

    By using the current administrators account the admin can be changed through the users section under the my organization...

  18. What do I do if I don't want to continue with GrantHub?

    We wish GrantHub was the perfect solution for you, but we understand that we may not fit every organization's...

  19. What are your recommendations for a consultant to use GrantHub?

    For consultants who are providing grant writing and other types of consulting - it is ideal if each nonprofit...

  20. Will I receive a CD of software in the mail?

    The wonderful thing about GrantHub is that the software is cloud-based and can be used within your web browser...

  21. Sample Reports out of GrantHub

    We've had some requests on what the reports out of GrantHub look like with sample data. Please see them...

  22. Does GrantHub follow federal grant management requirements?

    Federal guidelines require that you have systems and processes in place to track grant funds, expenses, reimbursements and deliverables...

  23. How do I add new users?

    Once the Administrator is signed into GrantHub, go to the blue box in the top right corner, click on...

  24. Does GrantHub's price include taxes?

    Foundant / GrantHub is required to collect and remit sales tax from our customers located in certain state and...

  25. How does GrantHub ensure that our data is separate and private from your other customers?

    All data in GrantHub is in a shared database for all clients. However, we attach your organization identifier to...

  26. What are the password requirements?

    The password must be between 6 and 12 characters long. Account re-validation is not enforced. Users do have the...

  27. Does GrantHub keep any audit logs?

    Yes, we track log-ins and audit many of the system actions, including updates and deletes.

  28. How does my organization's data get securely removed from GrantHub if my subscription ends?

    We keep the data in case a subscription is re-initiated to ease the return process. We do not have...

  29. How is patch management done to ensure the OS, and database software and other applications used are kept current?

    GrantHub is hosted on the Windows Azure cloud platform. Microsoft handles the software updates and patching. Our database is...

  30. Are any browser plug-ins or extensions required to use GrantHub?

    No additional plug-ins or extensions are required.

  31. How do you secure the connection to GrantHub? Do you use SSL/TLS? If so, what version do you support?

    We use SSL/TLS 1.2

  32. How do I add a marketing code?

    In order to enter a discount into GrantHub, you must: Have an active GrantHub subscription, or a trial. If...

  33. Can I access GrantHub on my mobile device?

    Yes, but we do want to call out that we do not have our application optimized for mobile use....

  34. Does GrantHub have any integrations with Foundant's GLM?

    GrantHub has the capability to quickly copy grant details from funders directly into a GrantHub Opportunity record. This functionality...

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